DEMAND FIVE

Five.tv and Demand Five are committed to making output as accessible as possible to all users. In order to achieve this, we have implemented a series of design and editorial guidelines and introduced several features to improve accessibility for users with special needs and/or those using assistive devices.

These include:

TV listings for Audio described and Signed programmes. The Five website provides a daily list of all signed or audio described programmes for each TV channel in the UK, up to 2 weeks in advance. Simply visit our TV listings section at:http://www.five.tv/tvguide and click on the 'signed' link or 'audio described' link at the top of the page.

Subtitling
As per Ofcom guidelines 80% of our programmes broadcasted on Five are subtitled for the hearing impaired. On Demand Five, where programmes were subtitled for broadcast we will endeavour to ensure that subtitles are available. Where subtitling is not available on Demand Five programmes it has been omitted due to a different version being required for the service, which is due to rights and clearances and competition editing on the service. To find out if there are subtitles available and activate them when viewing Demand Five using Windows Media Viewer click the subtitles button in the Windows Media Viewer window. For video being viewed through our Flash player we currently do not offer subtitling, but we are developing a subtitling solution to be released shortly.

Colour Schemes
All colour schemes are optimised for readability.

Scalable Text
Text size is scalable to allow users to increase or decrease font size depending on their requirements. (Note: some browsers do not support this option).
Document Structure
All of our pages follow a logical document structure to assist screen readers and other assistive technology.

Tab Indexes
All pages follow a logical tab index order to ease speed of navigation.

Access Keys
Access keys are keyboard shortcuts that replace the need to use the mouse for navigation in browsers that support them.
    * Internet Explorer users using Windows can press the ALT key plus an access key.
    * Internet Explorer users using Macintosh can press the CONTROL key plus an access key.
    * Firefox users using Windows can press the ALT key plus an access key
    * Firefox users using Macintosh press the CONTROL key plus an access key
    * Safari users press CONTROL plus an access key
    * Opera users press SHIFT, then ALT, then an access key.

We use the following access keys on this site:
   1. Homepage
   2. About five
   3. Programmes
   4. TV listings
   5. Contact us
   6. Accessibility (this page)
   7. Privacy
   8. News and weather

Alt Tags
All imagery is tagged with a title or description.

If you have any comments, questions or suggestions regarding the accessibility features of this site, please contact our customer services team on 08457
050505 or e-mail them on customerservices@five.tv